Refund and Returns Policy

Thank you for shopping with MapleVend. Please read our Refund & Returns Policy carefully before placing an order.

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Order Cancellation

Orders may be canceled before shipment. If your order has already been processed or shipped, cancellation may not be possible.

To request an order cancellation, please contact us as soon as possible.

Due to the size and nature of commercial vending machines, returns are accepted only under certain circumstances, including:

Returns must be requested within 7 days of delivery.

The following items are generally non-returnable:

Used vending machines sold “as-is.”
Custom orders or special-order machines.
Products damaged by misuse, improper installation, or unauthorized modifications.

If your machine arrives damaged:

We will work with the shipping company and help resolve the issue as quickly as possible.

Approved refunds will be processed to the original payment method whenever possible.

Please allow 5-10 business days for refunds to appear, depending on your bank or payment provider.

For orders paid by bank transfer, refunds will be issued to the same bank account used for payment unless otherwise agreed.

In certain situations, we may offer a replacement machine instead of a refund.

If you have any questions regarding returns, refunds, or damaged products, please contact us:

Live Chat and WhatsApp support are also available through our website.